We elevate your reputation.
Over 99% of customers read reviews when they shop online. ~PowerReviews 2021 report
Gold stars please!
Why it matters
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According to a BrightLocal study, "87% of consumers read online reviews for local businesses in 2021" – highlighting the critical role reviews play in consumer decision-making.
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A report by Spiegel Research Center found that "nearly 95% of shoppers read online reviews before making a purchase," demonstrating reviews' significant impact on purchasing behavior.
Where reviews matter
When considering the most influential review platforms for businesses, their importance can vary depending on the industry and the type of customers a business serves. However, some platforms have a broader impact across various industries. Here's a ranking based on their overall influence and usage:
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Google Reviews: Google Reviews are highly visible and integrated into Google search results, making them one of the most trusted and widely used platforms. A significant 87% of consumers used Google to explore business reviews in 2022, up from 81% in 2021, indicating its growing trust and relevance.
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Facebook Reviews: Also known as Facebook Recommendations, these reviews are important due to the vast user base of Facebook. Despite a slight decrease in usage, Facebook Reviews still hold a substantial place in customer decision-making.
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Yelp Reviews: Yelp remains a popular choice for customers, especially for local businesses. It covers a wide range of industries and allows customers to leave detailed reviews and ratings.
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Tripadvisor: For businesses in the hospitality sector, such as hotels and restaurants, Tripadvisor is a critical platform. It rivals Google in terms of influence for hospitality businesses.
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Amazon Reviews: For e-commerce and retail businesses, Amazon reviews are extremely influential. Many consumers start their product searches on Amazon, using the reviews as a key factor in their purchasing decisions.
What you get
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Improved Search Engine Ranking: Positive reviews boost local search rankings, making your business more visible online.
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Enhanced Trust and Credibility: A strong online reputation builds consumer confidence in your brand.
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Increased Customer Engagement: Engaging with reviews shows that you value customer feedback, encouraging loyalty.
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Business Insights: Reviews provide valuable feedback that can guide business improvements and innovations.
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Competitive Edge: Stand out in a crowded market with a stellar online reputation.
Reputation and Analysis reporting
Function: Detailed analytics on review trends, ratings, and customer sentiment.
Benefits: Provides insights into customer satisfaction, helping to identify areas for improvement.
Customized Response Templates
Function: Develop a set of tailored response templates for various types of customer reviews – positive, negative, neutral.
Benefits: Provides a professional, consistent, and efficient approach to engaging with customer showing attentiveness to customer feedback.
Function: Customized email and SMS campaigns to encourage satisfied customers to leave positive reviews.
Benefits: Increases the volume of positive feedback, enhancing your online credibility and visibility.
Review Solicitation Campaigns
Negative Review Mitigation
Function: Strategies to address and resolve issues highlighted in negative reviews.
Benefits: Minimizes the impact of negative feedback, maintaining a positive brand image.
Function: Real-time monitoring of new reviews across platforms, with instant alerts.
Benefits: Enables swift responses to customer feedback, fostering a sense of community and care.
Review Monitoring and Alerts
Response Management
Function: Professional responses to both positive and negative reviews.
Benefits: Demonstrates your commitment to customer service, improving public perception and trust.